Eldin Radoncic
Eldin is a customer retention and sales leader with 20 years of experience in direct marketing, CRM strategy, customer lifecycle management, and sales leadership within international retail and e-commerce environments.
Currently leading Retention & Loyalty strategy at Dormeo Home, focusing on increasing customer lifetime value, repeat purchase behavior, long-term customer engagement, meeting sales plans, running call center operations with more then 100+ people in team.
Proven track record of managing large teams, optimizing call center operations, and developing direct marketing strategies that drive revenue growth and improve customer experience.
Experienced in leading cross-functional teams across marketing, sales, and customer operations in fast-paced, performance-driven organizations.
Advisory Board – Bosnia and Herzegovina
The EU – Western Balkans Business Council (EUWBBC) is an independent, Brussels-based association that supports companies and institutions engaged in – or interested in – economic cooperation between Western Balkans and the EU.